Life Enrichment’s Quality Improvement Program

Life Enrichment EAP is committed to highest standards of quality services. We continuously evaluate and improve all aspects of our service delivery. Life Enrichment adheres to all service standards established by the national Employee Assistance Professionals Association. In addition, Life Enrichment is accredited by the Council on Accreditation of Children’s & Family Service organizations (COA), an international organization that accredits quality organizations who provide services to individuals, families and employee assistance services.

Life Enrichment Quality Improvement Program also includes:

Management/Supervisor Evaluation: Measures the effectiveness of management consultations and case management services. Case reviews by the EAP clinical staffs are done weekly on all active management referrals.
Confidential Client Service Satisfaction Surveys: Assesses client satisfaction with all aspects of the EAP services received.

Training Evaluation: Evaluated the quality and usefulness of all EAP training and seminars.

Utilization Reports: Life Enrichment provides regular service utilization and quality improvement reports. These reports quantify how your EAP services are being utilized. No information is ever disclosed that might identify a participant.

Account Management: The EAP leadership team oversees all employer accounts, ensuring goals are met while serving as a single point of contact. The EAP team communicates with the corporate customer on a regular basis to insure your corporate needs are being meet.

Clinical Case Review: Oversees the clinical care provided to each EAP client. Clinical supervision and case file reviews are utilized to ensure that professional standards are met.

Complaint Resolution: All complaints and concerns are investigated and effectively resolved in a timely manner by the EAP Director and Quality Assurance Officer.