An Employee Assistance Program (EAP)
is a proven strategy for assisting employees and their families with
personal and work related problems difficulties and concerns which they
may experience from time to time. These problems, difficulties and concerns
can and do affect the work performance of an employee.
An EAP is based on the concern for the
high human and financial costs to industry and the community of these
problems which manifest themselves in such factors as:
• Absenteeism
• Lateness for Work
• Poor Productivity
• High Staff Turnover
• Friction Between Employees
• Accidents in the Workplace
By offering
employees and their immediate families the opportunity to obtain
professional assistance through counseling, on many occasions these
problems, difficulties, and concerns can be resolved before they impact
upon the employee's work performance.
By actively encouraging self referral by employees
and their immediate families, Employee Assistance Programs are early
intervention strategies for workplaces.
An EAP includes:
1. The provision of an independent, confidential professional general
counseling service that is accessible to all employees and their immediate
families.
2. Awareness Briefings, Training Programs and other services tailored
to meet the needs of the client organization.
3. Evaluation of the services provided in order to ensure a high quality
of service possible, and as a basis for reporting to the client organization.